Recurring problems, and how we work through them.
A core system still runs the business, but nobody wants to touch it. Moving it without stopping the business is the whole problem.
Capabilities involved
Requests move by email and spreadsheet, approvals stall in inboxes, and no one can say where anything is.
Capabilities involved
Every division reports a different number for the same metric, and the monthly pack takes a week to assemble by hand.
Capabilities involved
Customers call or email for information your systems already hold, and every request costs staff time.
Capabilities involved
Finance, operations, and CRM each hold part of the truth, and staff bridge the gaps by re-typing data.
Capabilities involved
Outages are discovered by customers, and recovery depends on whichever engineer happens to know the system.
Capabilities involved
Tell us the problem you are stuck on. We will come back with how we would tackle it.